Shipping & Returns

*Please note: shipping delays due to COVID-19. read more*

We ship to all countries with standard service.

Australia

Please note: All orders are sent from Melbourne, Australia.  If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days for postage.

 

International

 

Returns Policy

• Customers who shop on klaracosmetics.com may return unopened and unused products within 30 days of purchase and receive a full refund, exchange or credit.
• Klara Cosmetics does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Klara Cosmetics website receipt of purchase.
• Please understand that we do not refund or exchange simply because you changed your mind or the product was not what you expected.
• Any returns that have been ordered via klaracosmetics.com will need to be returned to the Klara Cosmetics head office, at the customer’s expense. Before doing so, customers must email Klara Cosmetics at info@klaracosmetics.com to have the return authorised.
• Klara Cosmetics will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by customer service.

 

 

Damaged/Defective Items

If you receive a damaged or incorrect item, contact us at info@klaracosmetics.com  as soon as you ascertain that the item is damaged or incorrect. If there is extensive damage to the carton, refuse the order and contact us immediately, quoting your order number. The resupply of the product will not incur shipping.

 

Refunds

If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.

 

How to return an item

Contact Klara Cosmetics via phone or email: info@klaracosmetics.com to discuss the damaged item.

Repack the product in its original packaging materials.

Ship your return by a carrier that offers package tracking to the following address :

 

Klara Cosmetics

2/10 Albemarle Street
Williamstown North
VIC, 3016
Australia

 

Telephone: +61 (03) 9397 0808 

 

Shipping to multiple addresses

Each order you place can be shipped to a single address. If you, or your company, require orders to be sent to multiple addresses, you will need to place a separate order per address.

 

Delivery details

Please ensure that all shipping information is correct prior to check out. Klara Cosmetics takes no responsibility for delivering to incorrect addresses supplied by customers.