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*Please note: shipping delays due to COVID-19. read more*
We ship to all countries with standard service.
Please note: All orders are sent from Melbourne, Australia. If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days for postage.
If you receive a damaged or incorrect item, contact us at firstname.lastname@example.org as soon as you ascertain that the item is damaged or incorrect. If there is extensive damage to the carton, refuse the order and contact us immediately, quoting your order number. The resupply of the product will not incur shipping.
If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.
How to return an item
Contact Klara Cosmetics via phone or email: email@example.com to discuss the damaged item.
Repack the product in its original packaging materials.
Ship your return by a carrier that offers package tracking to the following address :
2/10 Albemarle Street
Telephone: +61 (03) 9397 0808
Each order you place can be shipped to a single address. If you, or your company, require orders to be sent to multiple addresses, you will need to place a separate order per address.
Please ensure that all shipping information is correct prior to check out. Klara Cosmetics takes no responsibility for delivering to incorrect addresses supplied by customers.
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